Refund Policy

Transparent and equitable refund terms for your confidence

Introduction

At SageMirrorPort, we recognize that plans may evolve, and we are committed to establishing straightforward and transparent refund protocols. This document details the stipulations under which refunds might be granted for our yacht charter services.

Kindly review this document thoroughly prior to confirming your reservation. By reserving a charter with SageMirrorPort, you affirm your acceptance of these refund conditions.

Cancellation and Refund Policy

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Complete reimbursement less transaction charges

Fulfillment Period: 5-7 working days

Transaction Charge: £50 for card payments

Prerequisites: Must be sought in a written format through email or call

Between 24 and 72 Hours Prior to Charter

50% Refund

Qualified for: 50% of the entire charter expense

Fulfillment Period: 7-10 working days

Transaction Charge: £25 subtracted from the reimbursement

Prerequisites: A valid justification is mandatory; admin fees apply

Under 24 Hours Prior to Charter

No Refund

Qualified for: No reimbursement available

Exception: Consideration for emergency circumstances

Substitute: A credit for charter may be provided at the discretion of management

Prerequisites: Emergency claims require supporting documents

Refund Policy for Weather Complications

Our Pledge for Weather Conditions

Your safety is our highest concern. If our captain, certified by competent authorities, deems the weather unsuitable for sailing, we provide adaptable alternatives:

  • Complete Reimbursement: If rescheduling is not feasible, 100% refund is offered
  • Schedule Change: Rearrange your charter to an alternate available slot with no extra fee
  • Voucher for Charter: Credit valid for one year from the initial charter date

Procedure for Weather Evaluation

Our evaluation of weather conditions encompasses:

  • Assessment of wind velocity and trajectory
  • Examination of wave magnitude and marine conditions
  • Forecasting of visibility and precipitation levels
  • Updates on advisories and cautions issued by Coast Guard
  • Security evaluations by our professional captain

Decision Making Timeframe: Judgments on weather cancellations are carried out at least 4 hours ahead of the scheduled departure.

Refunds for Medical Urgencies

Circumstances of Emergency

We acknowledge that unexpected medical urgencies might occur. The following incidents could be eligible for special refund considerations:

  • Unforeseen illnesses or injuries leading to hospital admittance
  • Demise within the immediate kin
  • Military deployment or urgent recall
  • Mandatory jury service or legal summons
  • Travel disturbances due to natural calamities

Requirements for Documentation

To accommodate requests for emergency refunds, kindly provide:

  • Medical attestation or hospital reports
  • Certificate of death (where applicable)
  • Orders issued by the military
  • Notice of court appearance or jury duty orders
  • Emergency announcements or travel advisories

Processing: Requests for emergency refunds are addressed within 3-5 business days post-receipt of appropriate documentation.

Cancellations due to Operational Difficulties

Technical Dilemmas

If the yacht assigned to you encounters unsolvable mechanical setbacks:

  • Replacement Vessel: An endeavor to supply a similar alternative
  • Complete Reimbursement: Issued if no equivalent alternative is found
  • Partial Reimbursement: Provided if the replacement vessel has various costs
  • Compensation: Supplementary offerings may be proposed for inconveniences experienced

Unavailability of Crew

In the exceptional event that certified crew is not accessible:

  • Efforts to arrange alternate personnel will be made when possible
  • Complete refund if the charter is unable to proceed
  • Options for rescheduling without any additional charges

Procedure for Refund Disbursal

Method of Payment

Refunds will be transferred back via the original method employed at the time of booking:

  • Card Charges: Processed within 5-7 working days
  • Bank Transfers: Processed within 7-10 working days
  • Cash or Cheque: Processed within 3-5 working days

Fees for Transaction Processing

Card Charge Processing

£50 fee for cancellations conducted more than 72 hours in advance

Bank Transfer Fees

£25 fee for all bank transfer refunds

Additional Fees for International Operations

Supplementary costs may be incurred for transactions beyond national boundaries

Policy on Charter Credits

Occasions for Offering Credits

In certain circumstances, credits for future charters may be an alternative to reimbursements:

  • Last-minute cancellations (less than 24 hours prior)
  • Cancellations due to adverse weather
  • Requests for voluntary changes in schedule
  • Unexpected operational interruptions

Terms for Credits

  • Validity Period: 12 months from the date of issue
  • Transfer Restrictions: Credits are non-transferable to other individuals
  • Credit Value: Total value of the charter without any processing costs
  • Application: Credits are applicable to any future charters
  • Expiration: Credits expire without the possibility of extension after 12 months

Compensation for Incomplete Services

Interruptions in Service

In the event that your yacht charter is affected or shortened due to factors within our scope of control:

  • Reimbursement proportional to the undelivered service time
  • Credit equivalent to a future charter of the same value
  • Additional services or enhancements offered complimentary

Disruptions Caused by Guests

If a charter is prematurely ended due to the conduct of guests or breaches of safety guidelines:

  • No reimbursement for the remaining time
  • Outstanding payment will be fully due
  • Potential additional charges may be imposed

Resolving Disagreements

If there is a disagreement over a refund judgment, the following steps can be taken:

  • Asking for an evaluation from our management team
  • Offering further documents or proof
  • Seeking assistance from consumer protection bodies
  • Exploring legal avenues consistent with prevailing statutes

Process of Refund Application

Phase 1: Reach Out to Us

To apply for a reimbursement, communicate with us through:

Phase 2: Submit Required Details

Please ensure your application includes:

  • Confirmation code of the booking
  • Date and timing of the charter
  • The rationale behind cancellation
  • Any supporting papers (if needed)
  • Preference for reimbursement mode

Phase 3: Examination and Execution

Our staff will acknowledge receipt of your application within a single day, evaluate it against this policy, decide within a 48-hour period and initiate approved refunds as per the timelines indicated above.

Noteworthy Mentions

  • All reimbursement applications have to be made in writing
  • Reimbursements are issued in £ irrespective of the initial currency used for payment
  • Purchasing travel insurance is highly advised
  • Alterations to this policy are notified 30 days in advance
  • Refunds adhere to the relevant tax regulations and laws

Our Contacts

For inquiries about refunds or to submit an application:

Department for Refunds
SageMirrorPort Marine Services Ltd.
Marine Parade
Brighton BN2 1TB
United Kingdom

Phone: +44 1273 290000
Email: [email protected]
Working Hours: Monday to Friday from 9 AM until 5 PM

Update as of: August 20, 2026

This refund guideline is aimed at being fair and clear. We suggest a careful examination of these terms before making a charter reservation and to approach us for any queries.